How to Select an Alarm System Monitoring Company for an Existing Wireless Home Security System


You move into a new home that already has an alarm system. Or, you’ve had a system for some time and are interested in changing home alarm system monitoring companies. What are your options? How do you get the best buy for your money?

Most good alarm monitoring companies can monitor your home wireless security system, regardless of installer or equipment manufacturer. So, what it all comes down to is how to select the best alarm monitoring company for an existing home security system. Follow these steps:

Step 1:  Get the make and model number of the home security alarm system. Some systems also have a marketing brand name. You will usually find this information on the system control panel, which is a metal cabinet that contains the system electronics, back up battery and fuses. Most home alarm control panels are located in the master bedroom closet, the laundry room, the basement or a utility closet.

Step 2:  Research home alarm monitoring companies. Check with your state or local alarm association for reputable home alarm monitoring companies in your area. Explore online reviews on sites like Yelp to get the opinions of others about their monitoring services. Use the internet and explore the websites of companies. See if they specifically offer the services you need.

Step 3:  Contact several different alarm companies for more information. Tell them the type of system you have before they come to your home. You need to make sure they can monitor your home alarm equipment, like your security cameras. Make an appointment for each company to survey your home and the existing alarm system. Have them provide you with a detailed quote for services in writing. Ask them for references and evaluate the responsiveness and efficiency of each of these companies.

Step 4:  Contact your state licensing agency in charge of home alarm companies to learn of any complaints against the home security companies you are considering. You should also contact your local Better Business Bureau to see if there are complaints.

Step 5:  Check references. Even though most home security companies will never give you someone that will give them a bad reference, it still pays to contact their references. Ask good questions for answers that help you make the right choice.

Step 6:  Clarify the details. Gather all information relating to costs, alarm response procedures, and capabilities. Make sure you understand what you are getting with your alarm system monitoring company.

Step 7: Select a company. Choose the best one that fits your needs and your budget. Pay attention to the details in the home alarm company contract.