Scam Alert

Scam Alert! Protect Yourself from Door-to-Door Security Scams

who's knocking

Who’s Really Knocking at Your Door?

Spring and summer are prime times of the year for door-to-door sales and potential security contract scams. We’re here to help and encourage you to be alert. Suspicious tactics would include other individuals posing as our representatives, who want access to your home or security system.

Someone posing as one of our representatives might:

  • Tell you we are no longer in business, no longer serve your area, or were sold to their company. These are false statements.
  • Ask you to sign a new contract to ensure your security continues.
  • Ask for access to your system or say it has been recalled and requires replacement.
  • Claim your cellular communicator is not working and needs to be replaced on the spot.
  • Show you documents to support claims they need access to your system.
  • Use high-pressure tactics to force you to make a decision on the spot.

Luckily, there are things you can do to safeguard your home and account. Consider the following if a security representative knocks on your door unexpectedly:

  • Click here or call us to confirm we have sent a representative, or to check the details.
  • Check the fine print details before signing any contract. You might end up being billed again by another company.
  • Consider our interactive security service and keep an eye on your home for any unexpected scam visitors – using your smartphone and our video options.
  • If you have a doorbell camera, view who’s at your door using a mobile app and your smartphone or ask an unknown visitor for more information – even if you’re not home.
  • Know the facts. Stay up to date on company news and find tips throughout our website, on our blog or via social media.
  • Report suspicious activity, or call us if you have concerns.

We’re here to help 7 days a week, 8am – 8pm ET

If you’ve experienced these suspicious door-to-door sales tactics, please report it here or call us at 866-484-4800, ext. 5 for customer care.

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